Recent Posts

Many Homes in Phoenix Are at Flood Risk During Monsoon Season

7/1/2022 (Permalink)

People either love or hate monsoon season, but everyone agrees that the amount of rain that can appear in a short amount of time is nothing short of stunning. People love monsoons because with storms comes somewhat of a break in the high temperatures, while others hate them because of the damage monsoons can do. Your Phoenix home is more at risk to flood during monsoon season, so be sure to be prepared. SERVPRO of Phoenix can help if you do experience flood damage!

Monsoon season in Arizona

The summertime often provides the worst weather that Arizona has to offer, and many homes and businesses suffer the consequences of these hazardous conditions. The monsoon season typically occurs from June through September. The monsoon season brings about thunderstorms, heavy rains, dust storms, and even flash floods, all of which can be very damaging to properties. While many homeowners may take precautions to protect their property from these dangerous situations, others get caught by surprise when their property becomes flooded even after what might appear to be a small storm. Even with the best planning in place, it is crucial to have a plan in place to recover your house and keep your family safe.

Develop a plan to be prepared for monsoons

As with any kind of disaster, you should always have a plan when emergencies occur. Even if you do not prepare for the possibility of flooding, a conversation about what you expect your family to do and where you intend to meet up can work to protect them in this crisis. Decide on a mutual meeting place, determine who is responsible for what action items should an event occur, etc. The City of Phoenix offers several resources for being prepared in an emergency. A disaster can be a fire, flood, gas leak, or any number of emergencies. Regardless, develop a plan, and that includes one for monsoon season!

Know when it’s time to call in the professionals

It’s not uncommon for homes to suffer flooding after a monsoon. It may be a roof that finally gives in to years of damage, causing flooding in the home. It may be a seepage of waters surrounding a home that lacks proper drainage. It may even be a damaged wall or roof after gusty winds knock down a large tree onto your home. Our SERVPRO professionals respond quickly and remain prepared throughout the monsoon season to mobilize and help any residents affected by extreme weather conditions. Floods and storms do not wait for normal business hours, and neither do we. You can depend on an immediate response from our highly trained technicians, who are available 24 hours, seven days a week. We have premier equipment and products that can help us to overcome standing water. Our highly trained water damage specialists can also help address any flood-related issues you may have.

Keep your distance from damage 

It can be tempting to rush back into a flood damaged house to begin collecting the belongings you left behind. With the likelihood of damaged utilities, this could be dangerous to do so. Only re-enter a home when certified professionals like our SERVPRO team or any first responders deem it safe to do so. Besides damaged utilities, flood waters can bring unknown materials into your home, or weaken structures enough for a home to be unsafe. Keep your distance from the damage and let the professionals handle the situation to stay safe.

If you experience a flood, call SERVPRO

If you experience flooding in your home during monsoon season, contact SERVPRO of Phoenix immediately at 480-503-2090. We are here to help 24/7!

Understanding Flood Water Contamination After Damage

6/27/2022 (Permalink)

In the past few years, Arizona has seen extreme weather drop remarkable amounts of water in a short period of time. Such storms can overwhelm sewer and drain systems and overflow reservoirs created to hold rainwater. Besides the damage caused by substantial flooding, there is the challenge of contaminated water. Working with a water remediation specialist like SERVPRO can help alleviate any concerns regarding water issues.

Flood damage in Phoenix

Flood damage in Phoenix from storms brings the potential threat of contaminated water to homes and businesses. Soil is the most common contaminant, but other sources include something as simple as the water a flood pushes back through a washing machine, dishwasher, or garbage disposal. Of course, an overwhelmed sewage system can lead to more substantial water removal challenges, and may even require biohazard remediation. The additional risk to a home increases the cost of cleanup and makes the remediation and restoration services SERVPRO provides more critical than if the water was clean. Our professionals will come out and assess the water threat so they know how best to approach the remediation process.

Steps for dealing with questionable water

The first step our water remediation specialists take is to lift any off the floor to get it out of the water. When contaminated water is in the carpets, sofas and other furniture have to be placed on blocks or taken out of the home. It helps water to drain from the property items, increase airflow around the items and also prevents furniture from leaving stains on floors and carpets from wood stain or fabric dye. We start to clean Items with surface contamination immediately, and then we inspect all property again to determine the right method. We prefer to use brushes to remove as much of the contaminants as possible if it does not spread it or damage the surface. It is effective on hard surfaces but less effective on upholstered furniture or delicate fabrics like heavy drapes or curtains. To remove stains, SERVPRO technicians have a very broad inventory of commercial-grade detergents and anti-microbial agents that can clean heavy soils and neutralize the health threat of any contaminants. If the amount of soil is too thick or the item has been under water for an extended amount of time, we use an immersion tank that generates sonic waves to force cleaning agents through the property item.

Remediating the effects of a flood

Remediating the effects of a flood is challenging, but SERVPRO of Phoenix has the equipment, training, and experience to help you through the procedures, even if the water is contaminated. If you need our help or simply have a question, call us at (480) 503-2090.

Opening a New Business? Make Emergency Planning Part of Your Strategy

6/24/2022 (Permalink)

There’s a lot of planning that goes into opening a new business, especially one that will have a physical brick-and-mortar presence. Rent, furnishings, connectivity and so much more need to be in place before you open your doors. Be sure you add emergency planning to that list of must-dos before opening day. Learn more about SERVPRO’s Emergency Ready Profile (ERP) and see how your local business can be better prepared.

What is the SERVPRO ERP?

Not all catastrophes cannot be prevented, which means it is crucial to have an emergency plan set just in case an unexpected event occurs to your business. The SERVPRO Emergency Ready Plan works to prevent situations from escalating, which can save considerable time, money, and headache. The app is designed for commercial use and is marketed toward property and risk managers and business owners. The SERVPRO ERP works on the assertion that the more you know what to do and what to expect in advance of any kind of emergency is key to more timely mitigation can help minimize how water, storm, and fire damage can affect your business. SERVPRO’s ERP includes:

  • A no-cost assessment of your facility.
  • A concise Profile Document that contains only the critical information needed in the event of an emergency.
  • A guide to help you get back into your building following a disaster.
  • Establishes your local SERVPRO Franchise Professional as your disaster mitigation and restoration provider.
  • Identification of the line of command for authorizing work to begin.
  • Provides facility details such as shut-off valve locations, priority areas, and priority contact information.

Is it necessary for local businesses to have a plan?

Pre-planning can serve as an insurance policy aimed at peace of mind for those running a brick-and-mortar business. Knowing that you are "Ready for whatever happens" speaks trust to your clients and employees that in the event your business is affected by a disaster, they do not necessarily have to be. With preparation in place, you’re more likely to lose less downtime for your business, so neither your employees nor customers suffer if you close your doors. If you prepare for the future, you may save significant disaster costs. Utilizing tools to prevent damage, to prevent the loss, and to prevent losing your business to a disaster, is one of the best ways to ensure the “health” of what you own or manage. So yes, it is necessary to have an emergency plan!

SERVPRO can help with commercial damage

SERVPRO of Phoenix has a highly trained staff to help with any remediation needs you may have! We offer remediation for water, fire, mold, storm damage, and more. We also can help with other situations such as crime scene cleanup or other biohazard issues. In addition, we can help with your everyday commercial cleaning needs.

No one is ever completely prepared for a workplace disaster. If you are a local business owner considering adding SERVPRO’s ERP to your overall business preparedness plan. You can learn more about the program by contacting us at 480-502-2090. Be prepared for any disaster! Let SERVPRO help you protect your tomorrow by planning for an emergency today.

What to Expect When You Work with Mold Remediation Specialists

6/2/2022 (Permalink)

If your home or business experiences mold challenges due to water damage, storms, or other issues, you may be unfamiliar with mold and how the process works. We’ve provided some helpful insights so that if you ever experience mold challenges you have a better understanding of the process and what to expect.

Mold remediation vs. mold removal

Did you know that there’s no such thing as mold removal?  It’s true! Since microscopic mold spores exist naturally almost everywhere, indoors, and outdoors, removing all mold from a home or business is impossible. Many restoration businesses advertise “mold removal” and even guarantee to remove all mold. This is a misleading notion. Mold is present almost everywhere, indoors, and outdoors. We understand mold and mold growth. When you reach out to SERVPRO of Phoenix with mold issues, we show up to remediate the mold in your home or business.

Mold grows fast and can be tough to find and address

When water intrudes into your property, mold growth can start in as little as 24-48 hours. Mold spores are microscopic, float along in the air, and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet. These spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. Otherwise, the mold may return. Mold often produces a strong, musty odor, and that odor can lead you to possible mold problem areas. While not a pleasant odor, oftentimes homeowners and business owners only realize they have a mold problem once they smell it, well before they ever see it! Higher-than-normal indoor humidity can support mold growth. Try to keep indoor humidity below 45 percent.

What a mold remediation process entails

Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return. Every mold damage scenario is different and requires a unique solution, but the general mold remediation process stays the same. It starts with an inspection and mold damage assessment. Local and state laws may require a specific inspection and documentation protocol based on the size of the affected area. We can advise you on this process, providing guidance based on your unique situation. We look for visible signs of mold as well as inspect for telltale odors. We use a variety of technologies at our disposal to detect mold and hidden water sources causing it. Once the cause is addressed (leaky faucet, etc.) we work to contain the mold to keep the mold from spreading. This may include air filtration, removing mold-infested materials, and cleaning belongings that may have mold on them. If the damage is bad enough, further work may be done if the infestation required the removal of flooring or drywall. Last, we’ll address any lingering odors. Even once the mold is remediated (not removed!) some odors may remain, but SERVPRO remediation specialists know how to handle this.

If your home or business experiences mold, work with SERVPRO of Phoenix. We’ll handle the issue immediately and resolve it to your satisfaction. Contact us at 480-503-2090.

Suspect a Water Leak? Here Are the Signs to Look For

4/27/2022 (Permalink)

Water leaks can be insidious in that they can go on undetected for days, weeks, or even months before you discover them. Identifying signs of water damage to your home sooner rather than later can make a difference in lessening the damage and the costs to repair and restore your home back to normal. Here are a few signs that may indicate water damage in your home.

Darkened materials

Many materials common in homes show water damage through discoloration in various degrees. Colorants used in fabrics, paints, flooring, ceilings, and other surfaces can change color when they encounter water of any kind, often turning a darker shade. The shape, spread, and specific color of these spots can fluctuate depending on how much water has been released, and what materials it has already come in contact with. One of the most damaging processes in a water-damaged home is color bleed from one fabric to another, but a call to SERVPRO can help to avoid color bleeding by addressing issues as quickly as possible.

Odd earthy or musty odors

Numerous complications of water damage can create unusual and off-putting odors, sometimes very soon after the damaging water incident happens, and sometimes only after a period of time. Corroding metals, soaked wood, other materials, and long-term mold growth can all create exceptional and pungent odors in your home. While smells can be useful to identify a problem, you don’t want them around forever! That’s why our trained technicians use multiple deodorization methods to do away with the odors in your home of any unwanted smells. If you observe an unusual smell in your home, call the pros to get the problem handled right away!

Unusual sounds

Unusual sounds behind walls and below floors could be symptomatic of a water leak or other plumbing issue in your home. Drips may be obvious when you hear them but be alert for other unusual sounds as well like whooshing. Water at high pressure inside pipes in your home can create unique sounds when something is awry. It might even be a hum that you hear. If you hear anything unusual behind those walls, give us a call and we’ll come to investigate.

Call in water remediation specialists when you need help

SERVPRO technicians are ready 24/7 to respond quickly to floods, burst pipes, and other mishaps, saving time and money by getting to the job site faster. By identifying and treating problems earlier, we can help to prevent situations such as mold growth and severe oxidation from causing damage to the structural components of your home. SERVPRO of Phoenix helps homeowners who experience water leaks, floods, and other disasters in their residences, helping get their homes back to normal. Call us at (480-503-2090 if you experience water damage of any kind.

Removing Soot After a Fire in Your Home

4/25/2022 (Permalink)

Regardless of the size, the damage resulting from a home fire can be significant. Not only can you experience fire damage on your walls and ceilings, but you may also suffer from extensive soot damage, which can be a challenge to clean up. Here are a few tips on addressing soot after you experience a fire in your home.

What exactly is soot?

Soot, sometimes called “carbon black,” is a fine black powder that can be a bit sticky and is a product of incomplete combustion. It leaves an ugly film on pretty much everything, as well as a foul smell. During a fire, soot spreads throughout the whole house, affixing to surfaces. The acidic properties of soot can damage your home if it’s not removed immediately. The pros at SERVPRO now how to do just that!

Do all house fires create soot?

Most of the materials used for the construction of your home could catch fire which can help it spread throughout the structure. Unfortunately, this can spread the effects of this blaze all throughout your property, which means you will experience some level of soot in your home after a fire, regardless of size. While you might be tempted to simply clean up the soot on your home, cleanup is best left to the professionals, as it can be more difficult to completely clean than you might imagine. Sometimes trying to clean it can create an even bigger mess if not done correctly.

When to call in fire remediation specialists

Most often the effects that stand out from a house fire of any kind are smoke and soot damage. These are common during fire damage in homes, and they can often prove to be challenging to remove without the right equipment. Fortunately, our SERVPRO professionals have the tools and expertise to help you through often widespread soot damages throughout your household. While the most concentrated of this effect can get found around the fires originating point where it burned the longest, this is not always the case. The debris and film from the fire leaves a black residue on surfaces, furniture, flooring, and other materials. That is soot. Unless the fire didn’t spread at all and was quickly extinguished, it’s time to call fire clean up specialists, or those skilled in fire damage remediation, to help with clean up.

How is soot removed? 
 
Removing this residue requires several approaches. For wall surfaces, scrubbing with wet and dry sponges can often remove the bulk of the present film but not all of it. Enclosed spaces like ductwork require high powered vacuums be utilized instead. SERVPRO of Phoenix can assist in cleaning ductwork. Smoke damage often presents itself in the form of a harsh odor lingering in fabrics, carpeting, and open spaces throughout affected areas of your house. Removal of this odor typically requires thermal fogging to break apart odor molecules and leave no detectable smell behind. Depending on the extent of soot damage found in the home, our highly trained technicians will know exactly what to do to address the soot throughout your home.

If you experience a fire in your home, it is a good idea to contact SERVPRO of Phoenix to help with all your fire damage remediation needs, including removing soot. We can be reached 24/7 at 480-503-2090. Let us help restore your home to pre-fire condition. Contact us when you need help!

Lingering Odors an Unexpected Challenge After a House Fire

4/20/2022 (Permalink)

Experiencing a fire in your home is devastating. Dealing with the aftermath can sometimes be even more traumatizing, from the restoration of materials to the removal of soot that seems to attach to every surface. Even when the flames are out, leaving considerable damage, there now permeates an odor throughout your home you’re certain you’ll never get out of. You need to get professional help with odors caused by fire damage When your home becomes inundated with these odors, it’s time to call SERVPRO of Phoenix.

Odors linger long after the fire is out

Once your home sustains fire damage, the smell of smoke can linger indefinitely. While these odors slightly improve when the air becomes drier or when the temperature decreases, they never truly disappear without professional intervention. Try as you may use air fresheners, the odor won’t go away because the cause of the odor has permeated into the materials of your home. Structural mitigation and restoration do little to alleviate an odor problem. Odors from soot particles left behind by burning plastics and other synthetics can make food taste bad, your clothing smell, and even cause health effects in some individuals. SERVPRO's Odor Control Technician (OCT) can help eliminate the odors you’re experiencing and do it quickly. The sooner you get a professional in to deal with the unwanted odors, the sooner they can be eliminated.

Next steps after fire restoration

Through our fire damage mitigation efforts, we eliminate most of the smoke residue in your home. Keep in mind that soot could have found its way inside and into adjacent areas which in turn traps odors. Areas behind cabinets, above ceilings, and inside walls hide soot particles as well, but our professionals know how to seek these areas out and get to the root of the odors. The science of eliminating odors can be challenging, so it’s best to leave the restoration and odor remediation to experts. SERVPRO uses a technique to get to these particles wherever they might hide. Instead of removing them manually, thermal fogging eliminates odor’s ability to return to your home's air. The forced mist spreads out in the same way the smoke did and chemically bonds with any loose soot particles. The added weight makes it impossible for the soot to get lifted back into the air currents that travel through your home, thus eliminating the potential of odors arising again in the future. Other areas that might hold onto odors include carpeting and drapes. While soot can remain trapped here and thermal fogging might not reach all the residue hiding in the backing and pad underneath carpeting, our technicians can still treat the area with potent liquid deodorizers. We can infuse these directly into the absorbent padding. Other areas that continue to harbor odor sources often respond well to hidden gel packs, of which we have several different scents. These also last a significant amount of time. Our technicians have an arsenal of options to address odor issues!

Proper training in odor removal

We have the training and equipment to identify and eliminate offensive odors. By identifying the cause of the odor, and determining the conditions where it contacts surfaces, the odor can often be removed over time without a trace. Our technicians have access to several odor removal products capable of penetrating surfaces to neutralize an unpleasant odor thoroughly. Call SERVPRO of Phoenix at (480) 503-2090 to make sure that every aspect of your home's fire damage mitigation, including the elimination of odors, is handled professionally and by skilled specialists. We are here to help!

Protecting Your Home from Water Damage During Remodeling

4/19/2022 (Permalink)

Bathrooms are one of the most popular remodeling projects for homeowners. An old, outdated bathroom can be a real eyesore, so getting a facelift or even a more substantial update can make a big difference. Unfortunately, sometimes even experienced plumbers make mistakes that result in water damage in your home. A bathroom remodel that results in leaking or poor drainage requires professional help to resolve the situation and prevent further damage from happening in the bathroom and adjacent rooms. SERVPRO technicians receive training to detect where the water intrudes as well as how to return your home to preloss condition.

How renovation errors can cause water damage
 

Water damage after a remodeling of your bathroom is an unexpected and disappointing outcome. Situations such as a decision to use a diverter spout to add a handheld shower in your classic tiled bath area can cause a blowback issue resulting in water spraying inside your wall as well as through the showerhead; not ideal! Even a small amount of water results in significant harm over time if left unchecked. Errors large and small can cause damage to your home so obviously, it’s best to avoid them. If you can’t avoid the errors, our technicians can help pinpoint the problem if one develops and devise a plan to restore the bathroom and surrounding areas pre-damage. Sometimes a desire to retain the character of the original bathroom drives the decision to add to existing plumbing rather than tear out and replace it. Unfortunately, the older pipes need help to connect with modern fixtures. If the connections added fail to seal and balance water pressure correctly, leakage occurs. This can be a huge mess and result in water damage.

How SERVPRO can help after a renovation gone wrong
 

SERVPRO locates the water problem and takes steps to dry out the wet areas. Many bathrooms have a large access panel in an adjacent room, closet, or hallway that we can open to find the leak and then keep open to direct air flow that removes the moisture more efficiently, making the job a bit easier to do. We work with plumbing contractors to resolve a blowback problem as we dry out the area behind the bathtub and shower to make sure the problem doesn’t arise again. We also follow the path of the water to uncover any migrating moisture causing damage to the walls or ceilings below. Older homes often have plaster construction which sheds water more easily than drywall so we’re ready for any situation. SERVPRO water damage technicians still develop drying goals to avoid secondary damage like mold growth or disintegration even if the dampness is somewhat minimal because of the material.

Removing moisture after water damage
 

In the case of a misaligned plumbing part, air movers, supplemented with dehumidifiers, do a comprehensive job of removing the moisture once the spout is re-installed with proper taping, and caulking, or other safeguards preventing further water damage. Bubbled paint or staining is restored to the pre-water leak condition when touched up after drying is complete. Our technicians know it’s critical to find and stop the leak, remove the moisture, and ensure no further damage occurs to get your house back to normal. We’re trained to do just that!

SERVPRO addresses water damage issues
 

If a remodeling project takes an unexpected turn, we’re here to help. SERVPRO of Phoenix has the staff, experience, and equipment to get things back on track. Call for an appointment at (480) 503-2090.

SERVPRO is Your Commercial Restoration Expert!

3/23/2022 (Permalink)

When it comes to commercial fires, there’s always a risk of fire for a number of reasons. As a matter of fact, a fire occurs in a structure at the rate of one every 64 seconds, and a home fire occurs every 89 seconds. This is according to the National Fire Prevention Association (NFPA). If your business experiences a fire, it’s best to call in commercial restoration experts like SERVPRO!

How fires occur in commercial buildings

NFPA research has found that structure fires accounted for 20% of the fires, but 49% of related deaths, 80% injuries, and 67% of property damage. How do fires occur in commercial buildings? The five most common causes of fires in commercial buildings are cooking equipment, heating equipment, electrical and lighting equipment, smoking materials, and intentional fire setting. Regardless of the cause, a serious fire in a business is catastrophic and costly to the building, the business itself, and the customers it serves.

Remediation after the fire is extinguished

Even when the fire is quickly extinguished, there is still likely going to be significant and secondary fire damage. SERVPRO of Phoenix has trained IICRC certified technicians and resources to respond to your disaster and provide commercial remediation services. Even if the damage appears minor, calling in the experts is your best bet. Every hour spent cleaning up is an hour of lost revenue, productivity, and potential customer loss. SERVPRO understands the urgency of quick, professional, and thorough remediation of a fire occurs to a business, knowing how to address not only the fire damage but secondary damage caused by fire extinguishing efforts such as water or chemicals. When the need arises for professional cleaning or emergency restoration services in addition to reconstruction capabilities, we have the expertise and the knowledge to get your property back in business.

Work with SERVPRO for commercial remediation

SERVPRO of Phoenix specializes in the cleanup, restoration, and reconstruction of residential and commercial property after a fire, smoke, or water damage event. We have the equipment, expertise, and experience to restore your fire and smoke damage to its preloss condition. Call us at (480) 503-2090. We’re available 24/7 to help!

What to Do After You Experience Storm Damage to Your Roof

3/17/2022 (Permalink)

This is the time of year when you see your neighbors up on their roofs, checking out the condition before the monsoons roll in. Many are reaching out to roofing companies to have a professional inspection, or they’ve hired them to address areas of concern that they’ve found. Preparation is key to protecting your roof, but sometimes the monsoon wins, and you end up with damage. Learn about what you should do if you experience storm damage to your roof.

What to do if your roof is damaged during a storm

If the damage is significant after a storm (like you can see the sky from your living room), vacate the premises. Safety should be your primary concern and significant structural damage merits caution. While it may be tempting to check things out after a storm, an initial roof assessment should be done from the ground as damage is not always visible and can be hazardous to an untrained professional. Avoid electrical hazards. Stay away from electrical lines that may have fallen onto your roof from the storm. Contact the utility company to ensure lines are de-energized; don’t try to move them yourself. If there are significant tree limbs on your roof, get a professional to remove them; don’t try to climb up and handle them yourself. Overall, if you experience roof damage, call the storm remediation specialists at SERVPRO of Phoenix to assess and address the damage.

Avoid these activities after the roof is damaged

Don’t enter rooms where overhead damage may be a safety hazard. Like we mentioned before, if there’s a hole in your roof, or if there’s a heavy object on your roof, it’s best to avoid the room to stay safe. Again, don’t climb on the roof as it may have unseen structural damage. Even if you don’t suspect any real damage, don’t climb on roofs that may be wet after a storm. Wait until things dry out, though it’s still best to contact a roofing specialist to do the inspection. If you do have significant damage during a storm that’s allowing water to enter your home, don’t attempt to install a tarp during a storm. Wait until things dry out and them protect your home until help arrives IF it’s safe to get on the roof. Even if you don’t plan to actually step onto the roof, do not use a metal ladder near power lines or in close proximity to energized electrical equipment, or during a lightning storm.

Here are a few water emergency tips regarding water in your home until help arrives.

Being prepared is key to surviving the monsoon season

Arizona monsoons can be spectacular, impressive, and damaging! Keep these tips on hand in case you suffer roof damage during a storm, then contact our team of professionals at 480-503-2090 24/7 to get the help you need fast.